We are a partner of the Carers Trust and assist their network of more than 130 local branches throughout the UK. Each Carers Trust is an independent charity and together we work in a strong partnership to actively promote the wellbeing of family carers of all ages.  We believe in a world where the role and contribution of family carers is recognised and they have access to the quality support and services they need to live their own lives.


We have existed for over 16 years and we are the lead organisation for family carers in Solihull.  We provide free and meaningful support to carers from supporting their emotional and physical wellbeing to preventing crisis and keeping families together.


We pride ourselves on the quality of our staff, their commitment to carers and the pride they hold in their work.  However, we would not be able to function properly without the dedication of volunteers who get involved and help us to deliver our valuable and rewarding work.


The Board of Trustees is drawn from a wide range of local professionals with experience of being carers

Our Mission

We aim to deliver quality support that responds to the needs of carers of all ages and backgrounds throughout Solihull.

We will respect carers as equal partners and work together with other organisations to maximise support, to enable carers to remain emotionally and physically well and have equal access to fulfilled lives.

Carers voices will be heard as we work together to influence lasting change.

Our Values






Directors and Trustees:

David Heaselgrave Chair Decades of experience as a global specialist with GoIndustry DoveBid the leading Industrial Auctioneer.

Debbie E Taylor Deputy Chair Former CEO of a charity for physically disabled people.

Graham Thompson Treasurer Qualified accountant, works with a range of charities.

Carol Shiel Experience of working with mental health and older peoples’ charities.

Christine Grace An accountant with a wealth of experience working in the non-profit sector.

David Brown Works with the voluntary sector, former CEO with business and management skills.

Elaine McPherson Works in Human Resources Management.

Janice Price Now retired, spent much of her career leading the commissioning of children’s and carers services for Solihull Metropolitan Borough Council and had a very fruitful working relationship with many of the staff at Carers Trust Solihull.

Mel Stewart A Performance Improvement Manager with an impressive track record of leading large teams in the commercial sector.

Sue Jeynes A support worker in a school for children with special needs. A special interest in health and safety.

Selina Westwood Former Head Teacher with expertise in performance improvement.

Privacy Notice

How we use your information

We are a service that provides information, advice and support to unpaid carers of all ages in Solihull.  To be able to carry out work we are required to hold up to date personal information.  We hold all the identifiable information you share with us and records of activity you undertake with us.

Please be advised that we hold any information shared with us on our database. We will use contact details you’ve provided to us to keep in touch with you regarding support available to you from Carers Trust Solihull.



In line with the Data Protection regulations that came into force in May 2018 we will never share identifiable information without your consent, including names, contact details, bank details or medical information.  The only exception to this would be if somebody is at risk of significant harm to themselves or others, or if a crime is committed.  You can request to see information we hold, in writing.


Storing Information  

Although we minimise the information we hold, any paper documents will be kept securely locked away and and electronic records will be held on our data management system Charity Log.  This system is securely password protected.  We also securely hold bank details for carers eligible for direct payment only.  This information is kept confidential and used to support our work with you.

For more information on Data Protection – contact our office on 0121 788 1143


Who and how is it shared  

We are required to submit monitoring forms to funders about our work with carers.  We will never share personal information or in any way identify you or the person who requires care.  To maximise support for you, we may also share information with other professionals about your engagement, only in your best interest and with your consent.



QPOP (Quality Pathways Outcomes and Performance)

As we are funded by the Solihull Council to deliver services for carers and are required to  submit statistical information about services and carers supported. But this data is provided in such a way as to make the carer unidentifiable.

Liquid Logic (LAS) Social Services Database  

  • Carers Trust Solihull (formerly Solihull Carers Centre) is funded to carry out Carers Assessments on their behalf of Solihull MBC. If you request an assessment all this information will be stored on the Social Services database but allocated to our team. Such information is required to help carers to secure access to services, specific support and direct payments from the Council.
  • Completion of a consent form is required for you to receive services from us
  • You have the right to withdraw your consent at any time by contacting us at our offices – contact details below.
  • Our Data Protection Officer is Brandon Scott-Omenka CEO