Here at Solihull Carers Centre, We are committed to providing the best quality service possible for carers that we work with. In order to do this, we make sure all of our staff and volunteers have up-to-date training so we can promote and share good practice.
We provide Core Training for all of our volunteers when they start their placement with us, so they are already skilled in working with the team and carers from day one. The training courses delivered are:
This course focuses on communication as a whole, verbal, non-verbal and electronic communication are the three key themes.
Volunteers undertake various communication activities as part of this course and work with real-life case studies to explore different ways of communicating with individual people and being adaptable to their individual needs.
This course is delivered to explore peoples personal values and ethics and how that can effect their work and judgments. This course encourages volunteers to be aware of the importance of equality & diversity and how it is essential to provide an equal level and quality of service to everybody; regardless of any difference.
This course looks at Safeguarding and Child Protection. The volunteers all sign up to our safeguarding and confidentiality policies when they apply to volunteer with us. This training explores those policies in practice to ensure that all of our volunteers are as prepared as they can be to deal with safeguarding issues that may arise. As part of this preparation, volunteers work through a handbook to decide what they would do in a safeguarding situation based on real-life scenarios.
Health, Safety & Risk Assessment Training
This training course underpins all of the others and looks at keeping safe within the work environment. The course covers a wide range of themes from office health & Safety to hazardous chemicals, to risk assessing the physical and behavioural elements of an activity involving carers. This is to ensure that the organisation is providing the safest possible activities to carers and ensuring that staff and volunteers are always prepared should an incident or accident take place.